Wednesday, December 2, 2009

Samsung LN46A860 Fantastic TV-great customer support


This is the best TV I have ever owned and if you are in the market for a 46" LCD, Amazon has a great price. I purchased mine back in October for $700 more than the current price - sometimes it pays to wait I guess. Sound, picture, features are all fantastic. After checking many review sites I went with this unit and am glad I did. The touch of color (TOC) is subtle but shows just enough to add a nice aesthetic look.

I rated this TV five stars although I did have a minor issue detailed below. Samsung took care of the issue and the overall TV has continued to please. The only negative, which I have to preface is known by Samsung and they take care of promptly is a rare "chipping" issue with the TOC frame setup on some of the 750s and 850/860s due to a few bad shipments (happened to mine). However, Samsung promptly fixed this free of charge with no known reoccurrence (as per the repairman that has done several of these repairs). Samsung's customer service, at least on LCD TVs, is outstanding with both email and phone call followups to insure that the customer is satisfied with the repair work. The repairman assigned by Samsung came out, replaced the entire TOC frame on the TV and I haven't had any other issues. As stated above, the actual electronics/LCD elements of this TV itself are fantastic and with Samsung readily and promptly fixing the frame issue, I still have to say that this was a great purchase.

The Super Bowl never looked better and the 120hz performed beautifully. Our friends couldn't get over the picture they were watching as the Steelers one upped the hapless Cardinals in fantastic receiving catches.